To ensure a worry-free shopping experience, we provide clear terms regarding refunds and returns:

  1. Return Conditions
    You may request a return within 7 days of receiving your order.
    Returned items must remain unused, unwashed, and unaltered, and must retain all original packaging and tags.
    For returns requested due to personal reasons—such as an ill-fitting size or dissatisfaction with the style—the customer is responsible for covering the return shipping costs.
  2. Non-Returnable Items
    Items that have been worn, washed, or damaged.
    Custom-made items or items purchased during promotional events (provided this was clearly stated on the event page).
  3. Refund Process
    Before returning any items, please contact our customer service team via email at michael@dromelixavnora.online, providing your order number and the reason for the return.
    Once your return request has been approved by customer service, we will provide you with the return shipping address and detailed instructions on how to proceed.
    After the returned items have been shipped back and successfully inspected, the refund will be issued to your original payment account within 2 business days.
  4. Return Address

Please ship your returned items to the following address (please ensure you verify the address before shipping):
347 SCHOOL ST APT 2 PUTNAM CT 06260

  1. Additional Notes
    We recommend using a shipping method that includes a tracking number to ensure your return is delivered successfully.
    If the returned items do not meet our return conditions, we will contact you to discuss how to proceed.

Friendly Reminder: To protect your rights and avoid potential disputes during transit, please be sure to retain your shipping receipt or proof of shipment.